Richmond San Jose New York
FAQ's

Learn more about Omescape

Our escape games are designed for players over the age of 14. Participants under 14-year-old must be accompanied by an adult. Free admission to the venue for babies.

There is no need to contact OMESCAPE if you do not exceed the maximum for the room. Just bring the additional players and pay for them when you arrive. If you exceed the maximum please contact us to see if it is possible, normally we do not recommend exceeding the maximum.

The minimum requirements for each room are dependent on the difficulty and the types of puzzles. Because of this we cannot accommodate smaller groups than the established minimums.

Due to the design of the rooms and the puzzles we feel that they are best experienced by a single group. We feel that this gives the players the best experience and therefore do not mix different groups together.

Of course! You ask and we will try our best to deliver. OMESCAPE has conducted over 400 personal/commercial sessions over the last two years. Please contact us at info@omescape.us.

We have a strict NO CANCELLATION / NO REFUND policy. All sales are final and nonrefundable. If you need to reschedule, you MUST contact us AT LEAST 24 hours before your reservation. If you contact us after this period, or if your booking was created within this period, we WILL NOT be able to reschedule your booking. 

Yes! We sell gift certificate. Simply go to Book Your Escape, select Gift Vouchers. Normally you can purchase gift vouchers and we will send an email with the gift code to your friends/family. If you prefer something with a more personal touch, we have a Gift Voucher Template (Under Download tab) that you can fill out and print to give to the gift recipient.

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